NOTE: Due to the COVID19 outbreak shipping may take longer than expected - Expected are 3-7 Weeks
To begin initiating a return, within 365 calendar days of order, please return your item to our address below and reach out to our customer support team at support@happy-fridays to confirm the return.
• Return the new, unopened items to us within 365 calendar days of ordering.
• Simply contact our support team at support@happy-fridays if you have any questions regarding your return.
• For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
• Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
• Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
• Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).
Generally spoken we process our orders within 5 business days. In some cases, for example, due to high demand, we might need a little longer to process your order. Everything under 7 business days is considered normal.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 365 days from the day on which you communicate your cancellation from this contract to us.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in sections 1 and 2 is not a precondition for effectively exercising your right to cancel.
Shipping usually takes3-7 Weeks + depending on your location and product ordered. Please note that your local customs may delay the process of you getting your order on time. Also please note that there can be a slight delay in the holidays.
Update: Due to the current corona epidemic shipping may take longer than usual. We ship out our products as usual, but depending on your country the delivery of your item may take longer.
We offer a 365 day Money Back Guarantee. Please note that the customer carries the return charges. Once we have received the parcel at our return warehouse in china, we will issue you the refund. Please note that it may take 5-10 business days till the funds appear on your payment method. We only accept returns if the item is unused & in its original packaging. Contact email@example.com or our live chat, if you would like to claim your refund. We will be happy to provide you your return address.
Once you order an item from our website you have agreed to our policies above.